Return & Refund Policy

Because popcorn is a food product, we do not accept returns or exchanges for a change of mind or flavor preference, whether a jar has been opened or remains sealed. Please choose your flavors carefully.

This does not prevent you from getting help with a damaged, incorrect, missing or defective item, or from exercising rights provided by applicable law. Please do not send food back unless we specifically give you return instructions.

Check your order when it arrives and contact us as soon as you notice a problem. Include your order number, the affected flavor and quantity, and a short description. Keep the packaging, shipping label and any batch or best-before details while we review the issue. Photos of the item and packaging can help; we may ask you to send them in a reply.

If a seal is broken or the product appears spoiled or unsafe, do not eat it. Tell us what you found so we can help.

We will review the order and the information you provide. For a confirmed damaged, incorrect, defective or missing item, we will arrange an appropriate replacement or refund. A replacement for a confirmed order problem will not carry an additional shipping charge.

Refunds are based on the amount actually paid for the affected item, including its allocated discount and applicable tax. We will explain how any original shipping charge is handled. If we cannot fulfill your entire order, we will refund the full amount paid, including shipping. Any refund or other remedy required by law remains available.

Contact us promptly with your order number and the change you need. We will check whether packing or fulfillment has started. A request is not a confirmed change until we reply, and we cannot guarantee changes once an order is being prepared or has shipped.

If we confirm cancellation of an entire unshipped order, the full amount paid, including shipping, will be refunded. For delayed fulfillment, see our Shipping Policy.

We will confirm the outcome of your request and any refund amount. Approved refunds are issued to the original payment method unless another method is agreed with you or required by law. Your bank or payment provider may take additional time to show the credit.

If a confirmed refund has not appeared, contact your payment provider and then contact us with your order number so we can check its status.

If part of a box has a confirmed problem, tell us which jar or jars are affected. Any partial refund is based on the amount paid for those items within the box, not the separate single-jar price.

Cancelling future subscription renewals and resolving an existing order are separate requests. Follow the management instructions provided with your subscription or contact us before your next billing date for renewal changes. This policy does not remove any rights available under applicable law.