Cancellation policy

Monthly Subscriptions

When you select a monthly subscription from The Original Kettle Corn Maker, you agree to recurring monthly orders and charges until you cancel, unless your subscription is paused or an order is skipped.

Your selected boxes and flavors repeat on renewal. The subscription price and billing frequency are shown before you complete checkout. Shipping and applicable taxes are additional.

How to Cancel

You may cancel future renewals after your initial order. There is no additional minimum number of renewals.

Open our subscription portal.
Sign in using the email address used at checkout.
Select the subscription you want to cancel.
Choose the cancellation option and complete the confirmation steps.
Check that the subscription status shows it has been cancelled.

Cancel before your next renewal is processed to prevent that renewal charge. Your next scheduled renewal is displayed in the portal.

If you cannot access the portal or complete cancellation, email info@theoriginalkettlecornmaker.com with your order number or subscription details so we can help.

Skipping or Pausing

You may skip an upcoming order or pause your subscription through the portal before the renewal is processed.

Skip: Skips the selected upcoming order. Your subscription remains active for later renewals.
Pause: Suspends future renewals until the subscription is resumed.
Cancel: Stops future renewals for that subscription.

After making a change, check the updated status and next billing date.

Subscriptions With Multiple Boxes

Monthly boxes purchased together may share one subscription. Skipping, pausing or cancelling applies to the entire subscription shown in the portal, which may contain more than one box.

To request removal of only part of a subscription, contact us before the next renewal. If you need to manage boxes independently from the start, place separate subscription checkouts.

Orders Already Processed

Cancelling, pausing or skipping a subscription does not automatically cancel or refund an order that has already been placed or processed.

Contact us promptly if you need to cancel an existing order. We will check whether preparation or fulfillment has started. An order cancellation is not confirmed until we reply.

Approved cancellations, product issues and refunds are handled under our Return and Refund Policy. Your rights under applicable law remain unaffected.

One-Time Purchases

One-time purchases do not renew and require no subscription cancellation. To request a change or cancellation of a one-time order, contact us as soon as possible.