Refund policy

At The Original Kettle Corn Maker, we want your order to arrive correctly and in good condition. If something is wrong, please contact us so we can help.

Order support: info@theoriginalkettlecornmaker.com

Returns & Exchanges

Because popcorn is a food product, we do not accept returns or exchanges for a change of mind or flavor preference, whether opened or sealed.

This does not affect assistance for damaged, defective, incorrect or missing items, or your rights under applicable law.

Please do not return products unless we provide return instructions.

Problems With Your Order

Your order number.
The affected flavors and quantities.
A description of the issue.
Photos of the products and packaging, where possible.

For confirmed order problems, we will arrange an appropriate replacement or refund. Replacements for these issues will not incur an additional shipping charge.

Order Changes & Cancellations

Contact us as soon as possible to request a change or cancellation. A request is not confirmed until we reply. Changes or cancellations may not be possible once preparation or fulfillment has started.

If we confirm cancellation of an entire unshipped order, we will refund the full amount paid, including shipping.

Bundle Boxes

For a bundle issue, please identify the affected flavors and quantities.

Partial refunds are based on the amount paid for the affected portion of the box, accounting for discounts and applicable taxes.
Refunds are not calculated using the individual jars’ regular retail prices.
Included jars may appear as $0 items because their cost is included in the box price. This does not prevent a replacement or refund for a confirmed problem.

Subscription Orders

Cancelling a subscription stops future renewals. It does not automatically cancel or refund an order already placed or processed.

Please contact us separately for help with an existing order.

Refunds

Approved refunds are issued to the original payment method unless otherwise agreed or required by law.

We will confirm the refund amount and explain how any original shipping charge is handled.
If we cannot fulfill your entire order, we will refund the full amount paid, including shipping.
Your bank or payment provider may take additional time to display the refund.

If a confirmed refund has not appeared, contact your payment provider, then email us with your order number so we can check its status.