The good-to-knows
Frequently asked questions.
Jars, ingredients, delivery and order help. Find the details before you choose your next favorite.
Jars & flavors
How much popcorn comes in one jar?
Each jar is a 1-gallon jar. This is the container size; the weight of the popcorn can vary by flavor.
Which flavors can I choose?
Explore sweet, savory and spicy flavors on Shop All. Availability is shown with each flavor. An item marked “out of stock” cannot be selected until it is available again.
Can I mix flavors or repeat a favorite?
Yes. Add individual flavors to your cart or choose a box. You can mix flavors or choose more than one jar of an available favorite. Review the flavors and quantities before checkout.
Ingredients & storage
Where can I find ingredient and allergen information?
Ingredients vary by flavor. Read the product and packaging information each time you order. If you have an allergy, intolerance or dietary requirement, contact us about the specific flavor before ordering. A flavor name is not a full ingredient list, and no flavor should be assumed allergen-free.
How should I store my popcorn?
Keep the jar tightly closed in a cool, dry place away from heat, direct sunlight and moisture. Follow any storage and best-before instructions on the packaging. If you are ordering ahead for an event, contact us first for guidance on freshness and timing.
Shipping & tracking
Where do you ship?
We currently ship to the contiguous 48 United States and Washington, DC. Alaska, Hawaii, US territories, military addresses and international destinations are not currently included. See our Shipping Policy.
How much does shipping cost?
Standard shipping is $8, with free Standard shipping available for qualifying orders of $70 or more. Review the available shipping option, final shipping charge and applicable taxes at checkout. Express shipping is not currently offered.
When will my order arrive?
Order preparation happens before carrier transit. Review any estimate provided with your order. If you need popcorn for a specific date, contact us before ordering so we can confirm timing. Standard shipping is not a guarantee of an arrival date.
How do I track my package?
Use the tracking details in your shipping confirmation or order status page when they are available. Check the email address used at checkout. New tracking details may appear before the carrier makes its first scan.
What if tracking says delivered but I cannot find the package?
Check the delivery location, household members and any carrier delivery photo, then contact us with your order number. We can also help if tracking has stopped updating or the package is returned to sender.
Returns & order help
What if an item is damaged, incorrect or missing?
Contact us as soon as you notice the issue with your order number, affected flavor and quantity, and a description. Keep the packaging and any batch details; photos can help us review the problem. Do not eat a product that appears unsafe, and do not mail food back without instructions. See our Return & Refund Policy for the resolution process.
Can I return a flavor if I change my mind?
We do not accept food returns or exchanges for a change of mind or flavor preference, including sealed jars. This does not affect help with damaged, incorrect, missing or defective items, or rights provided by law. Read our Return & Refund Policy for details.
Can I change or cancel an order?
Contact us promptly with your order number and the change you need. We will check whether it is still possible before fulfillment. A request is only confirmed when we reply, and changes cannot be guaranteed once preparation or shipping has begun.
Boxes & subscriptions
What is included in each box?
The Classic has two 1-gallon jars, The Favorite has three, and The Party has four. Choose your flavors from the available options. Visit Monthly Boxes for current prices and purchase options.
Can I order once or choose a monthly subscription?
The box selector offers a one-time purchase or monthly subscription. A one-time purchase has no automatic renewal. For a subscription, review the recurring amount, billing frequency, shipping and cancellation terms before paying.
Are samples or add-on discounts included?
Only benefits expressly listed in your selected offer are included. Do not assume a sample or add-on discount applies unless it is shown with the offer. Check the final price before paying.
How do I change future subscription renewals?
Follow the management instructions supplied with your subscription, or contact us before the next billing date. Cancelling future renewals does not automatically cancel or refund an order that has already been placed.
More help
How do I ask about fundraising or an event order?
Contact us with your organization or event, estimated quantity and preferred date. Pricing, availability and fulfillment are agreed separately. School fundraising orders follow the arrangements for that fundraiser and are separate from this retail checkout.
Where can I read the store policies?
Read our Terms & Conditions, Return & Refund Policy and Shipping Policy. For personal information, see the Privacy Policy.
How can I contact you?
Use our Contact page. For order help, include your order number and a short description. Never send payment card details, passwords or sign-in codes.