Shipping policy

This policy explains shipping for orders placed with The Original Kettle Corn Maker, including individual jars, bundle boxes and subscription orders.

1. Where We Ship

We currently ship within the contiguous 48 United States and Washington, DC.

We do not currently ship to Alaska, Hawaii, US territories, military addresses or international destinations. Local delivery and pickup are not currently offered.

Enter your complete delivery address at checkout to view available shipping options. For PO boxes, special addresses or an address showing no shipping options, contact us before ordering.

2. Shipping Charges

Shipping charges are calculated at checkout based on your delivery address, order details and available carrier services. Current options include FedEx, UPS and USPS, with availability varying by order and destination.

Review your shipping charge and total before completing checkout.
Bundle and subscription savings apply to product prices, not shipping.
Free-shipping offers apply only when their stated conditions are met.
A shipping promotion applies to subscription renewals only if the offer expressly includes them.

3. Preparation & Delivery Timing

Order preparation and packing take place before carrier transit begins. Review any processing and delivery estimates displayed when ordering.

Carrier transit time begins after the package is handed to the carrier. Selecting an expedited carrier service does not, by itself, guarantee faster order preparation.

Ordering for an event or a gift? Contact us before purchasing to confirm whether your required timing can be accommodated. Do not assume same-day dispatch or a guaranteed arrival date.

4. Tracking Your Order

Check your shipping confirmation and order status page for the tracking information provided for your shipment.

A tracking number may be created before the carrier receives or scans the package. Tracking updates may take time to appear.

Please use an accurate email address at checkout so you can receive order updates.

5. Delivery Addresses

Check your address carefully before paying, including apartment, suite or unit numbers.

If you notice an error, contact us immediately with your order number and the corrected address. We will check whether a change is still possible. Address changes are not guaranteed once fulfillment has started.

For a subscription address change, contact us before the next renewal. Updating your general customer profile does not necessarily update an existing subscription.

6. Subscription Shipments

Monthly subscriptions generate recurring orders according to the subscription schedule. A renewal date is a billing date, not a guaranteed delivery date.

Complete any skip, pause or cancellation before the next renewal is processed. Cancelling future renewals does not automatically cancel an order already placed.

7. Missing, Damaged or Returned Packages

If tracking shows delivered but you cannot locate your package:

Check the delivery location and any carrier delivery photo.
Ask household members or your building’s reception team.
Contact us with your order number if the package is still missing.

For damaged products, missing items, stalled tracking or a package returned to the sender, contact us promptly. Include photos of the products and packaging where relevant and possible.

We will review the issue and explain the next steps. Any proposed reshipping charge will be explained before you agree to it. Confirmed order problems are handled under our Return and Refund Policy.

Please collect your package promptly after delivery and follow the storage instructions on the product packaging.

8. Shipping Delays & Refunds

If we cannot ship within the promised timeframe, we will notify you of the delay, provide a revised shipping estimate and explain your option to cancel for a refund. We will obtain consent to a delay where required by applicable law.

If no shipping timeframe is stated, we will follow the applicable requirement to ship within 30 days or provide the required delay notice and cancellation or refund options. This is not our usual processing-time estimate.

If an entirely unshipped order is cancelled because of a shipping delay, we will refund the full amount paid, including shipping.

Nothing in this policy limits your rights under applicable consumer protection laws.